Medifeet Return and Exchange Policy

At Medifeet, we strive to ensure your complete satisfaction with every purchase. If you are not entirely satisfied with your purchase, you may return or exchange the product within 7 days of receipt, provided the following conditions are met:

Conditions for Return or Exchange:

1. Undamaged Footwear: The footwear must be in its original condition, without any damage or signs of wear.

2. Original Packaging: The product must be returned in its original packaging, including any boxes, bags, or accessories that came with the product.

3. Tags Intact: All original tags must remain attached to the footwear.

4. Important: If the returned item does not match what our originally product of medifeet, we reserve the right to deny any refund or exchange. To avoid this, please take clear photos or video of the product (including labels/serial numbers) at the time of handover to the courier.

Return or Exchange Process:

1. Initiate Return or Exchange: To start the return or exchange process, please log in to your account on our website and navigate to the 'Return/Exchange' section.

2. Follow Instructions: Follow the instructions provided to complete your return or exchange request.

   • Log in to your account on our website. 

   • Navigate to the "Orders" section. 

   • Select the order you wish to return or exchange. 

   • Follow the prompts to complete your request. 

     Fees: 

• Exchange: Free of charge.

• Return: A fee of ₹100 will be deducted from your refund for return shipping and

  processing.

   Returned Orders

  Once the product(s) reaches back to our warehouse and completes the quality check, refund(s) shall be initiated as per the below,

  If your payment method is

  • Prepaid- Refunds will be initiated in 24-48 hours and amount may take up to 3-7 working days depending upon your bank to reflect in your account. 

Initiating an Exchange:

Eligibility:

1. Undamaged Footwear: The footwear must be in its original condition, without any signs of wear. 

2. Original Packaging: The product must be returned in its original packaging, including any boxes, bags, or accessories that came with the product.

3. Tags Intact: All original tags must remain attached to the footwear.

4. Important: If the returned item does not match what our originally product of medifeet, we reserve the right to deny any refund or exchange. To avoid this, please take clear photos or video of the product (including labels/serial numbers) at the time of handover to the courier.

Limitation:

-Each customer is entitled to one return or exchange per order.

-Once we receive the returned item and verify its condition, we will process the exchange order. (Our standard delivery timeline will apply)

-The returned item shall be picked up from the order delivery address only. 

Contact Us: 

If you have any questions or need assistance with your return or exchange, please contact our customer service team at info@medifeetcare.com.

Thank you for shopping with Medifeet. We appreciate your business and are here to help ensure you have the best possible experience with our products.